Privacy Policy

Last updated: November 9, 2026

InnerLoom respects the privacy of website visitors and coaching clients. This Privacy Policy explains what personal information may be collected through this website and in connection with coaching services, how it is used and protected, when it may be shared, and the choices available to you. Please read it together with the separate Terms & Conditions page and the coaching agreement, which describes the coaching relationship and its confidentiality terms. Coaching is not psychotherapy or medical care.

Who we are

This website and the InnerLoom coaching services are operated under the name InnerLoom. The website is hosted by Hostinger. For privacy questions or requests, contact innerloom@icloud.com.

Information we collect

Website inquiries. If you use the Let’s Connect form, you may provide your name, email address, optional phone number, coaching interest, meeting preference, and the information you choose to include in your message.

Coaching services. If you become a coaching client, InnerLoom may receive and maintain contact and scheduling details, information you choose to share about your goals, circumstances and challenges, communications about coaching, session notes or progress information, and information needed to administer the coaching relationship. Please share only information relevant to the coaching work. Avoid sending payment-card details or unnecessary highly sensitive information by ordinary email or through the public website form.

Payments and transactions. If you purchase services, payment-related information may be processed by the payment provider used for the transaction. InnerLoom may receive transaction details such as the amount, date, payment status, and limited billing information. Where a provider handles payment-card or bank details directly, those details are handled through that provider’s systems and privacy terms.

Technical information. When you visit the website, hosting, security, and website systems may process technical information such as IP address, browser and device details, pages requested, and connection data. The inquiry form also uses a security token, a hidden anti-spam field, and a temporary rate-limit record associated with the request’s IP address to help prevent abuse.

How we use information

InnerLoom uses personal information as reasonably necessary to respond to inquiries; assess whether coaching may be appropriate; provide and administer coaching; communicate with clients; arrange sessions; maintain coaching notes and business records; process or reconcile payments; operate, secure and improve the website and services; respond to requests; and meet legal obligations or protect the rights, safety and security of clients, InnerLoom and others.

Confidentiality in coaching

Information shared in coaching is treated as private and confidential. InnerLoom does not publish client information or disclose the substance of coaching conversations except as described in this policy, the coaching agreement, with the client’s authorization, or when disclosure is required or permitted for a legitimate legal or safety reason.

Confidentiality is not absolute. Information may be disclosed when required by law, legal process or a valid court or government demand; when disclosure is necessary in response to an imminent risk of serious harm or another applicable safety obligation; or when otherwise permitted or required by applicable law. The coaching agreement provides additional detail about confidentiality and its limits.

With your explicit written consent, InnerLoom may share limited relevant information with a therapist or another professional you identify, for the purpose and scope described in that consent. You may withdraw that authorization in writing, subject to actions already taken in reliance on it and any legal requirements.

Coaching is not psychotherapy, psychiatric treatment, or medical care. Communications with a coach may not have the same legal privilege or confidentiality protections that apply to communications with a licensed healthcare professional. Do not use coaching or this website as a substitute for emergency, medical, or mental-health care.

Service providers and information sharing

InnerLoom does not sell, rent, or trade personal information. Information may be processed by service providers that help operate the website or deliver coaching, such as website hosting, email, coaching-record, video-meeting, scheduling, and payment services. The coaching agreement identifies CoachVantage, Zoom, Calendly, Stripe, and PayPal as platforms that may be involved, as applicable to the services being used. Only the services actually used for a particular interaction will apply, and each provider processes information under its own terms and privacy practices.

Sharing information with a service provider to perform a function for InnerLoom is not a sale of personal information. InnerLoom does not authorize service providers to use coaching information for unrelated purposes on InnerLoom’s behalf, subject to the provider’s own terms and any legal requirements. Information may also be disclosed when legally required or when reasonably necessary to protect the website, clients, the business, or another person.

Session recordings

Coaching sessions are not recorded unless both the client and InnerLoom have given prior written consent. Any consent should identify the purpose of the recording and how it will be used. If recording is agreed, the recording may be stored or processed by the relevant meeting or storage provider and will be subject to that provider’s systems and retention practices, as well as any separate written agreement.

Retention of information

InnerLoom keeps personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing coaching, maintaining appropriate business records, resolving disputes, protecting security, and meeting legal obligations. Coaching records and session-related information may also remain within the third-party platforms used to provide services and are subject to those providers’ retention, backup, and deletion practices. The coaching agreement explains that platform retention policies may apply and that InnerLoom will assist with platform deletion requests where feasible. A single fixed retention period does not apply to every category of information.

The inquiry form is designed to email submissions to the website administrator; its form code does not intentionally save inquiry messages as WordPress posts or form entries in the website database. Messages may remain in the receiving email account, backups, or provider systems for as long as reasonably needed. This does not describe the separate records that may be created if you become a coaching client.

Cookies, analytics, and third-party content

The website may use essential cookies or similar technical functions needed for site operation, security, and form protection. The site is hosted by Hostinger and loads fonts from Google Fonts; those providers may receive technical connection information when your browser requests their services. Pages may also contain links or embedded content from other websites, which are governed by those third parties’ own privacy policies.

This policy does not identify a specific website analytics or advertising-tracking service. If such tools are added or enabled, this policy should be updated to identify the relevant tools, the information they collect, and available choices. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Security and data incidents

InnerLoom uses reasonable administrative and technical measures intended to protect personal information. No website, email system, online meeting platform, or electronic storage method can be guaranteed to be completely secure. If a data incident occurs, InnerLoom will assess it and provide notices or take other steps when required by applicable law.

Your choices and privacy requests

You may choose not to submit the inquiry form or to provide information that is not necessary for a requested service. You may contact InnerLoom at innerloom@icloud.com to ask about personal information associated with you or to request access, correction, or deletion where applicable. InnerLoom will review and respond to requests as required by applicable law. Some information may need to be retained for legitimate business, security, contractual, or legal reasons, and information held by a third-party provider may be subject to that provider’s processes and retention rules.

Children’s privacy

This website and InnerLoom’s coaching services are intended for adults. InnerLoom does not knowingly seek personal information from children through this website. Please do not submit a child’s personal information through the inquiry form.

Changes to this policy

This Privacy Policy may be updated as the website, coaching services, service providers, or data practices change. The revision date at the top of this page indicates when it was last updated. The current version will be posted on this page.

Questions about this policy can be sent to innerloom@icloud.com.